Refund Policy

30-Day Money-Back Guarantee

CloudEnginx offers a 30-day money-back guarantee on all hosting plans. If you're not satisfied with our services within the first 30 days of your initial purchase, you can request a full refund.

Eligibility

To be eligible for a refund:

• Request must be made within 30 days of initial purchase
• Refund applies only to the first billing cycle
• Domain registration fees are non-refundable
• Add-on services may have different refund terms

How to Request a Refund

To request a refund:

1. Contact our support team via email or support ticket
2. Provide your account information and reason for refund
3. Our team will process your request within 5-7 business days
4. Refunds will be issued to the original payment method

Non-Refundable Items

The following items are not eligible for refund:

• Domain registration and renewal fees
• SSL certificates (if purchased separately)
• Setup fees (if applicable)
• Services used beyond the refund period

Refund Processing Time

Refunds are typically processed within 5-7 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Cancellation

You may cancel your service at any time. Cancellation does not automatically result in a refund unless it falls within the 30-day money-back guarantee period. Services will remain active until the end of your current billing period.

Contact Us

If you have questions about our Refund Policy, please contact us at support@cloudenginx.com